BUSINESS EXCELLENCE

To ensure effective service and the highest level of customer satisfaction, we fully understand customer expectations and provide the necessary resources for continuous improvement. We establish open communication channels to ensure the participation of all employees in order to increase sustainable service and productivity. We subject all stages of the system to a comprehensive monitoring process to ensure the effectiveness and continuity of the processes.

We guarantee to be clear, transparent, fast, reassuring and customer oriented while we are fulfilling the demands of our customers. Accepting every feedback as a reward for our continuous improvement, we examine the feedbacks on an objective, fair, careful and confidential basis and provide solutions. In line with our customer oriented approach based on customer satisfaction principle, we perform the required corrective and preventive actions in order to avoid the repetition of the satisfaction and improve our business processes to meet the expectations of our customers.

By separating and recycling our waste at the source, based on the principle of pollution prevention, we minimize our environmental impact and ensure continuous improvement. We are committed to pollution prevention, sustainable resource use, climate change mitigation and adaptation, and the protection of biodiversity and ecosystems. We comply with relevant national and international legal and other requirements, and we always set our improvement targets to exceed these requirements. Protecting the natural resources we use in the most efficient way, taking into account the needs of future generations, is a shared responsibility with all our employees and stakeholders.

In line with our principle of "People First," we aim to continuously improve our occupational health and safety performance, accepting national legislation and the requirements of the international organizations of which we are a member as minimum standards, and committing to creating a safe working environment in all our activities. Our fundamental priority is to implement practices and create working conditions that eliminate potential hazards in our operations and reduce risks to a reasonable level for our employees, customers, subcontractors, visitors, and the environment. In this regard, we systematically evaluate all risks that may lead to occupational accidents and diseases and control them with an effective risk management approach. To strengthen the occupational health and safety culture, we consider the opinions, participation, and contributions of all our employees as an important part of our processes; we prioritize creating a collaborative, continuously improved working environment in which they are involved. This holistic approach strengthens our commitment to creating a healthy and safe working environment, while clearly demonstrating that the sustainable improvement of our occupational health and safety performance is the shared responsibility of all our employees.

Within the scope of Environmental Sustainability:

• Protecting the environment and ensuring the efficient use of natural resources,
• Systematically monitoring, reducing, and transparently reporting our greenhouse gas emissions,
• Enhancing energy efficiency and expanding electrification practices across our operations,
• Reducing waste generation, increasing recycling rates, and ensuring full compliance with all applicable environmental legislation,
• Supporting practices that mitigate our impact on biodiversity.

Within the scope of Social Sustainability:

• Protecting the health, safety, and well-being of our employees,
• Fostering a working environment based on respect for human rights, diversity, equity, inclusion, and equal opportunity,
• Supporting social responsibility initiatives that create value for society,
• Enhancing our employees’ awareness of sustainability.

Within the scope of Corporate Governance and Ethical Principles:

• Adopting an ethical, transparent, and accountable business culture,
• Implementing a zero-tolerance policy against bribery and corruption,
• Regularly monitoring and reporting our sustainability performance and continuously improving it,
• Acting in compliance with applicable national and international standards.

Climate Change Mitigation:
As HAVAŞ, we regard combating climate change as a strategic priority and, with the awareness that this is an area of transformation, we commit to:

• Embedding climate change adaptation and mitigation efforts across all our operations;
• Establishing medium- and long-term carbon reduction targets aligned with Science-Based Targets (SBT);
• Expanding the use of electric equipment and increasing renewable energy applications in order to reduce greenhouse gas emissions;
• Identifying, assessing, and managing climate-related risks arising from our operations, including both physical and transition risks;
• Regularly monitoring, reporting, and transparently disclosing our climate-related performance;
• Encouraging advanced sustainability practices, energy efficiency projects, and investments in clean technologies;
• Acting in alignment with national and international initiatives.

Waste Management Implementation:

• Adopting the waste hierarchy (“prevention–reduction–reuse–recycling–disposal”) as a fundamental principle,
• Separating waste at source and increasing recovery and recycling rates,
• Managing all waste streams and characteristics (including hazardous waste, electronic waste, packaging waste, etc.) in compliance with relevant legislation and ISO 14001 standards,
• Operating temporary waste storage areas in a safe, orderly, and traceable manner,
• Working exclusively with licensed waste disposal and recovery companies.

In the Circular Economy Approach:

• Taking into consideration the principles of durability, reparability, and reusability in the selection of materials and equipment;
• Reducing waste generation through process improvement and digitalization;
• Supporting battery and component recovery processes for electric vehicles and Ground Support Equipment (GSE);
• Developing cooperation with suppliers based on circular economy principles.

Awareness and Compliance:

• Providing regular training to employees on waste management and environmental awareness,
• Ensuring the availability of visible information and guidance materials at stations,
• Ensuring full compliance with applicable legislation and internal procedures.

We support safety management by providing all appropriate resources that promote safe practices and support effective safety reporting and communication.

We recognize safety management as the primary responsibility of all managers and employees.

We clearly define for all personnel, including managers and employees, their responsibilities for ensuring the organization's safety performance and the performance of the safety management system.

We maintain hazard identification and risk management that views all risks together in a way that can present the outcome holistically, support decision-making and allocate the resources needed to mitigate risks effectively.

Within the scope of our just culture approach in operational safety, we are committed that reporting that may affect our performance (except for illegal incidents, intentional behavior or non-compliance with procedures) will not be used for punitive purposes in any case and we unconditionally support the impartial and transparent communication culture required for the safe execution of our services..

We comply with national and international requirements and standards.

We provide the necessary resources to create trained and competent human resources to develop and implement safety management strategies and to ensure that all our employees are competent in safety issues as well as their professional training.

We ensure that Human Factor Principles are effectively applied to operational practices.

We establish and measure our safety performance using realistic safety performance indicators and safety performance targets against safety policy and objectives.

We ensure that the systems and services we outsource to support our operations meet our safety performance standards.

We publish procedures, assign responsibilities and provide the necessary authority and equipment to ensure coordinated execution of our Emergency Response Plan.

We promote the safe integration of new technologies, innovative solutions and operating concepts into the safety management system and facilitate the integration of such new technologies and solutions.

We continuously improve our safety performance.

Emergency Response Plan:

• In order to ensure the coordinated implementation of our Emergency Response Plan, we issue procedures, assign responsibilities, and provide the necessary authority and equipment.

Operational Security:

• We ensure the safety of our employees across all our operations. For this purpose, we implement an effective Security Management System (SeMS) by clearly defining employees’ security-related roles and responsibilities, as well as lines of implementation and authority, throughout the organization.

Regulatory Compliance:

• We ensure that security processes across all our activities are conducted in compliance with applicable national and international civil aviation legislation and standards.

Continuous Improvement:

• We review all safety practices and processes within the scope of continuous improvement in order to ensure ongoing alignment with national and international regulations and standards.

Procurement of Resources:

• We provide all necessary financial, material, equipment, training, and other resources required for the effective implementation of the Safety Management System.

Security Culture:

• We acknowledge that safety is the responsibility of everyone across the organization, both bottom-up and top-down, and we consider safety a fundamental value and a key component of our operational processes. We enhance employee awareness through various means, including training and internal communications.

Threat Assessment and Risk Management:

• In order to effectively manage safety risks, we identify, assess, and ensure the mitigation of operational security threats.

Incident Reporting System:

• Within the framework of our Just Culture approach as an integral part of our operational safety culture, we commit that reports which may impact our performance—except in cases involving illegal acts, willful misconduct, or non-compliance with procedures—will not be used for punitive purposes under any circumstances. We unconditionally support a fair and transparent communication culture necessary to ensure the safe delivery of our services.

Performance Monitoring:

• We define our safety objectives in coordination with Top Management, and to achieve these objectives, we establish and monitor safety performance standards and take corrective actions where necessary.