BUSINESS EXCELLENCE

We understand customers' expectations clearly and provide the required resources for continuous enhancement in order to provide efficient service and maximize customer satisfaction. We create open communication channels that will enable participation of all employees to increase sustainable service and profitability.

We guarantee to be clear, transparent, fast, reassuring and customer oriented while we are fulfilling the demands of our customers. Accepting every feedback as a reward for our continuous improvement, we examine the feedbacks on an objective, fair, careful and confidential basis and provide solutions. In line with our customer oriented approach based on customer satisfaction principle, we perform the required corrective and preventive actions in order to avoid the repetition of the satisfaction and improve our business processes to meet the expectations of our customers.

We minimize the environmental impacts and enable continuous improvement by sorting our waste and enable recycling with the principle of avoiding pollution. Fulfilling all relevant national and international requirements, we always define our improvement goals to meet the requirements. Our employees and shareholders are responsible from protecting the natural resources considering the requirements of future generations.

Our goal in our services designed with "People First" principle enhances our occupational health and safety performance continuously.
We accept the national Occupational Health and Safety legislation and the applications of international organizations which we are members as minimum implementation standards. We define and manage the risks that will cause occupational accidents or illnesses to create healthy and safe working conditions for the employees, customers, subcontractors, visitors and the environment. Improving Occupational Health and Safety performance continuously and permanently is the core responsibility of our employees.

We are committed to ensuring the security and control of all its operations, considering the rules and regulations stipulated by national and international authorities, as well as our company procedures. Ensure that effective procedures are in place and personnel are trained so that in the event of a major security incident, we ensure that the incident is controlled in the most effective manner. We implement the requirements for safety standards under the responsibility of our Authorized Manager Responsible for Security. However, we hold all our station and department managers responsible for implementing, improving and reporting safety-related incidents related to the safety of their stations and departments. In all our operations, we commit to the following:
Operational Security:
We guarantee the security of employees in all our operations. To this end, we implement an effective Security Management System (SeMS) by clearly defining the security duties and responsibilities of employees throughout the organization, as well as the lines of implementation.
Compliance with Regulations:
We ensure that security processes in all our activities are carried out in accordance with the applicable National and International Civil Aviation regulations and standards.
Continuous Improvement:
We review all security practices and processes to ensure a continuous relationship with national and international regulations and standards within the scope of continuous improvement.
Resource Provision:
We provide financial, material, equipment, training and all other necessary resources for the successful implementation of the Security Management System.
Security Culture:
We recognize that security is the responsibility of everyone, from the bottom up and from the top down, and we see security as a core value and an important element of operational processes. We raise awareness among our employees through various means (training, bulletins, etc.).
Hazard Assessment and Risk Management:
We identify, assess and mitigate operational security hazards to manage security risks appropriately
Security Training:
We ensure and require that the qualifications and training of our employees and subcontractor employees performing security functions comply with the requirements of applicable national, international and HAVAŞ regulations and standards.
Incident Reporting System:
Within the scope of our just culture approach in our operational security culture; we undertake that reporting that may affect our performance (except for illegal incidents, intentional behavior or non-compliance with procedures) will not be used for punitive purposes in any case, and we unconditionally support the impartial and transparent communication culture required for the safe execution of our services.
Performance Monitoring:
We set our security targets with Top Management and set security performance standards to achieve these targets, monitor and take actions if necessary.

We support safety management by providing all appropriate resources that promote safe practices and support effective safety reporting and communication.

We recognize safety management as the primary responsibility of all managers and employees.

We clearly define for all personnel, including managers and employees, their responsibilities for ensuring the organization's safety performance and the performance of the safety management system.

We maintain hazard identification and risk management that views all risks together in a way that can present the outcome holistically, support decision-making and allocate the resources needed to mitigate risks effectively.

Within the scope of our just culture approach in operational safety, we are committed that reporting that may affect our performance (except for illegal incidents, intentional behavior or non-compliance with procedures) will not be used for punitive purposes in any case and we unconditionally support the impartial and transparent communication culture required for the safe execution of our services..

We comply with national and international requirements and standards.

We provide the necessary resources to create trained and competent human resources to develop and implement safety management strategies and to ensure that all our employees are competent in safety issues as well as their professional training.

We ensure that Human Factor Principles are effectively applied to operational practices.

We establish and measure our safety performance using realistic safety performance indicators and safety performance targets against safety policy and objectives.

We ensure that the systems and services we outsource to support our operations meet our safety performance standards.

We publish procedures, assign responsibilities and provide the necessary authority and equipment to ensure coordinated execution of our Emergency Response Plan.

We promote the safe integration of new technologies, innovative solutions and operating concepts into the safety management system and facilitate the integration of such new technologies and solutions.

We continuously improve our safety performance.