As Havaş, we continue to serve our customers with the first and only “Contact Center” in our sector, while continuously improving our systems with innovative projects. Leveraging our cloud-based contact center system and advanced speech analysis tools, we have restructured our contact center processes using Genesys, our new call center system. These processes, which we strengthened with artificial intelligence-supported enhancements, increased the motivation and loyalty of our teammates, enabling them to effectively participate in business processes, improve their individual performance and make positive contributions to the customer experience.
Following the award we won last year with our Aerobot chatbot system, we congratulate all our teammates who contributed to winning the new award. 👏🏼
